About Outlook Express

Outlook Express comes standard on most Microsoft Windows computers. For this reason it has become one of the most widely used email clients. For light or new email users, Outlook Express will do the job.

Setup Instructions

The following instruction were created using Outlook Express version 6. Older versions dating back to version 4, follow the same pattern.

You must phone GoCom Canada and have them activate the Email account prior to following these instructions.

  1. Start Outlook Express.
  2. Depending on your current configuration, different windows may pop up while opening Outlook Express. If you see any of the following, do as the associated instructions say, otherwise simply close the window:
  3. Outlook Express is not currently your default mail client. Would you like to make it your default mail client? Say YES if this is going to be your primary email address.
    Outlook Express has detected previously installed e-mail software. You can choose to have Outlook Express import your messages and address book, so you can use them with Outlook Express.
    The import has not been performed yet. Are you sure you want to exit the wizard?
    In most cases CANCEL the import. You can always import messages later, and in most cases there is nothing worth importing anyway.
    Dial-up Connection CANCEL for now. Wait until after following these instructions before connecting to the internet.

    At this point you should have the Outlook Express screen in front of you, with no other windows open.

    Outlook Express for GoCom Canada Inc

  4. Click on Tools, from the drop down menu click on Accounts. (if you are unable to click on Tools, it may be because another popup window needs a response. Please see step 2)
  5. Tools -> Accounts

    You should now have the accounts window in front of you.

    Tools -> Accounts

  6. Switch to Mail tab by clicking on it.
  7. Remove any Mail Accounts that you are no longer using
    1. Highlight account by clicking on it.
    2. Click the Remove button.
    3. When asked if you are sure, click Yes.
  8. Click on Add then Mail to begin adding the new Mail account.
  9. Your Name : When you send e-mail, your name will appear in the From field of the outgoing message. Type your name as you would like it to appear.

  10. Enter your display name.
    Hint: Your display name will only be seen by those you send email. You are allowed upper and lowercase letters, numbers, spaces and punctuation so you can make this look nice.
  11. Click Next.
  12. Internet E-Mail Address : Your e-mail address is the address other people use to send e-mail messages to you.

  13. Enter your email address. Make sure you use all lowercase letters with NO spaces.
  14. Click Next (if the Outlook Express does not like the email address, go back and change it. Do NOT proceed to next step Outlook Express approves the address).
  15. Enter the server names as shown below.
  16. E-Mail Server Names : My incoming mail server is a ...

  17. Click Next (if Outlook Express does not like the server names, go back and check there are no spaces, commas or other characters out of place. Do NOT proceed until Outlook Express likes the server names)
  18. Internet Mail Logon : Type the account name and password your Internet service provider has given you.

  19. Change the account name to be your FULL email address, including @gocom.ca at the end.
  20. Enter your password.
  21. Click Next.
  22. Congratulations : You have successfully entered all of the information required to set up your account. To save these settings, click Finish.

  23. Click Finish. You have now created an E-Mail account in Outlook Express. You still need to make one last modification before your account will work.
  24. Internet Accounts

  25. Highlight the new E-Mail account pop3.gocom.ca by clicking on it.
  26. Click on the Properties button.
  27. Properties - General

  28. On Properties window, switch to Servers tab by clicking on the word Servers across the top.
  29. Properties - Servers

  30. Put a mark in the check box “My server requires authentication”.
  31. Click the Apply button then the “OK” button.
  32. Internet Accounts

  33. Click the Close button on Internet Account window.

You are now ready to read and write your E-Mail! To make sure everything is configured properly, try sending yourself an email. If you are able to receive the test email back into your Inbox, then everything should be working fine.